E-Government is about modernizing existing government business processes through Information and Communications Technologies (ICTs) to enable the seamless exchange of information across all three tiers of government in order to afford citizens secure access to government information and services.

Information and Communications Technology (ICT) plays the role of a key enabler of this modernization of government. It allows offering both individual citizens and companies the opportunity to interact (even to conduct business) with government 7 days a week and 24 hours a day, and to do so using different means of communication: desktop and handheld computers, telephones and cell phones, self-service kiosks and ATM's. On the other hand, ICT brings endless possibilities for improving the internal operational and support functions within the realm of government.